Digitalization of public services
By leveraging digital platforms for interoperability, data management, and decision-making, governments can ensure accessibility to information and services for all citizens.
1.2.1 Develop an e-governance framework
This framework encompasses the seamless integration of digital technologies to ensure accessibility to information and services for all citizens.
Steps
1.2.1.1. Adoption of the BiH Law on electronic identity and trust services for electronic transactions in line with the EU Acquis and subsequent harmonized entity legislation. The law has to include the single supervisory body for the whole country in line with the eIDAS 2 Regulation. The adoption of this law marks a first step forward to provide a regulatory environment for secure and seamless electronic interactions.
1.2.1.2. Adoption and implementation of the interoperability framework enabling exchange of data between different administrative levels. This Step would contribute to public administrations saving time, reducing costs, increasing transparency, and improving both data quality and the delivery of public services.
1.2.1.3. Legislation aligned with Open Data Directive and e-Privacy Directive. It will lead to more efficient administration, as the focus will be on the economic aspects of the re-use of information. In addition, this Step will strengthen data protection and privacy in the digital age.
1.2.1.4. Digital Identity Wallet Framework in place, including Architecture and Reference Framework. It will allow citizens to manage and determine when and with whom their data is shared. The EU Digital Identity Wallet is a secure and simple means for EU citizens, residents, and businesses to verify their identities when using digital services.
1.2.1.5. National Digital Identity Wallet in compliance with new EU Digital Identity Framework' in place. The platform will enable to safely obtain, store and share important digital documents and electronically sign or seal documents. Providing the documents needed to open a new bank account or enrol in a university abroad will be both easy and secure.